Terms of service

Welcome to Ravele. These Terms of Service govern your use of our website and your purchase of products from our online store.

By visiting our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Store Information

Ravele
Website: ravele-2.myshopify.com
Email: Contact@Ravele.shop
Phone: +1 (202)-502-3302
Address: 2336 Loussac Dr, Anchorage, Alaska 99517, United States

Use of Our Website

By using this website, you agree to use it only for lawful purposes. You may not use our website in a way that could damage, disable, or interfere with the operation of the store or the experience of other customers.

You agree not to attempt to gain unauthorized access to any part of the website, customer accounts, payment systems, or related services.

Product Information

We do our best to display product descriptions, images, prices, colors, sizes, and availability as accurately as possible. However, we do not guarantee that all product details, images, or colors will appear exactly the same on every device or screen.

Prices and product availability may change without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

Orders and Acceptance

When you place an order on our website, you agree that all information provided is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, incorrect pricing, inventory errors, or violation of these Terms.

If your order is canceled after payment has been processed, we will issue a refund to the original payment method.

Payments

All payments must be completed through the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment details are processed securely by trusted payment providers. Ravele does not store full credit card information on our website.

Shipping and Delivery

Shipping times and delivery estimates are provided for convenience and may vary depending on location, carrier delays, order processing time, weather, customs, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Ravele is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

For more information, please review our Shipping Policy.

Returns and Refunds

Ravele accepts returns within 30 days of delivery. Return shipping is free, we do not charge restocking fees, and we do not exclude final sale items.

Returned items must meet the conditions listed in our Return & Refund Policy. Refunds are issued to the original payment method after the returned item has been received and inspected.

For complete details, please review our Return & Refund Policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at Contact@Ravele.shop.

Orders can only be canceled before they have been processed or shipped. Once an order has shipped, it must be handled through our return process.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at Contact@Ravele.shop with your order number and photos of the issue.

If the issue is confirmed, we will offer a replacement, exchange, or refund according to our policies.

Customer Responsibilities

By using our website and placing an order, you agree to:

Provide accurate billing, shipping, and contact information
Review your order details before completing checkout
Use our products only for their intended purpose
Follow all care instructions provided with the product
Contact us promptly if there is an issue with your order

Promotions and Discounts

Promotional offers, discount codes, and special deals may be limited by date, product, order value, or availability.

We reserve the right to modify, suspend, or cancel promotions at any time. Discount codes cannot be applied retroactively after an order has been placed unless otherwise stated.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, and website layout, belongs to Ravele or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our website content without written permission from Ravele.

Third-Party Services and Links

Our website may include links to third-party websites or use third-party services for payments, shipping, analytics, or marketing.

We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services. Customers should review third-party policies before using their services.

Limitation of Liability

To the fullest extent permitted by law, Ravele shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, purchase of products, shipping delays, or inability to use our services.

Our total liability for any claim related to an order shall not exceed the amount paid for that order.

Disclaimer of Warranties

Our website and products are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Product warranties, if any, will be described on the product page or provided by the manufacturer where applicable.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

Please review our Privacy Policy for more details.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

Governing Law

These Terms of Service are governed by the laws of the United States and the applicable laws of the State of Alaska, without regard to conflict of law principles.