Shipping policy

Thank you for shopping with Ravele. This Shipping Policy explains how orders are processed, shipped, and delivered.

Store Information

Ravele
Website: ravele-2.myshopify.com
Email: Contact@Ravele.shop
Phone: +1 (202)-502-3302
Address: 2336 Loussac Dr, Anchorage, Alaska 99517, United States

Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding weekends and public holidays.

During busy periods, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

Shipping Destinations

Ravele currently ships orders within the United States.

If shipping to another country or region is available at checkout, shipping rates and delivery estimates will be shown before you complete your order.

Shipping Costs

Shipping costs are clearly displayed at checkout before payment is completed.

Any available free shipping offers, promotions, or shipping discounts will also be shown at checkout when applicable.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time is usually:

Standard Shipping: 5–10 business days

Delivery times are estimates only and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other delays outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.

You can use the tracking number provided to follow the delivery status of your order.

If you have not received tracking information after your order has been processed, please contact us at Contact@Ravele.shop.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Ravele is not responsible for orders delayed, lost, or returned because of incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at Contact@Ravele.shop. We will do our best to update the address before the order is processed or shipped.

Lost, Delayed, or Missing Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your order appears to be lost or has not arrived within the estimated delivery time, please contact us at Contact@Ravele.shop with your order number. We will review the issue and help you find a suitable solution.

Damaged Items During Shipping

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at Contact@Ravele.shop. Please include your order number and photos of the item and packaging.

If the issue is confirmed, we will offer a replacement, exchange, or refund according to our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders can only be changed or canceled before they have been processed or shipped. Once an order has shipped, it must be handled through our return process.