FAQs
FAQs
Welcome to the Ravele FAQs page. Here you can find answers to common questions about orders, shipping, returns, refunds, payments, and customer support.
How can I contact Ravele?
You can contact our customer support team by email or phone:
Email: Contact@Ravele.shop
Phone: +1 (202)-502-3302
When contacting us about an order, please include your order number and the email address used at checkout.
Where is Ravele located?
Ravele
2336 Loussac Dr
Anchorage, Alaska 99517
United States
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding weekends and public holidays.
How long does shipping take?
After your order has been processed and shipped, standard delivery usually takes 5–10 business days.
Delivery times may vary depending on your location, shipping carrier, holidays, weather conditions, or other delays outside our control.
How much does shipping cost?
Shipping costs are shown clearly at checkout before you complete your purchase.
If free shipping or promotional shipping offers are available, they will be displayed at checkout.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
If you have not received tracking information, please check your spam or junk folder first. You can also contact us at Contact@Ravele.shop with your order number.
My tracking number is not updating. What should I do?
Tracking information may take 24–72 hours to update after the carrier receives the package.
If your tracking has not updated for several days, please contact us at Contact@Ravele.shop and we will help check the status of your shipment.
Can I cancel my order?
You may request to cancel your order by contacting us as soon as possible at Contact@Ravele.shop.
Orders can only be canceled before they have been processed or shipped. Once an order has shipped, it must be handled through our return process.
Can I change my shipping address?
If you entered the wrong shipping address, contact us immediately at Contact@Ravele.shop.
We can only update the shipping address before the order has been processed or shipped. Customers are responsible for entering accurate shipping information at checkout.
What is your return policy?
Ravele accepts returns within 30 days of delivery.
Return shipping is free. We do not charge restocking fees, and we do not exclude final sale items.
Returned items must be unused, unworn, and in their original condition with original packaging, tags, accessories, and proof of purchase.
How do I start a return?
To start a return, please contact us at Contact@Ravele.shop with your order number, the item you want to return, and the reason for your request.
Once your return request is reviewed, we will provide return instructions and a prepaid return shipping label.
Please do not send items back without contacting us first.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Do you charge a restocking fee?
No. Ravele does not charge any restocking fees.
Do you offer free return shipping?
Yes. Ravele provides free return shipping for eligible returns.
Are any items final sale?
No. Ravele does not exclude final sale items. All items may be returned as long as they meet our return conditions and are returned within 30 days of delivery.
What should I do if I receive a damaged, defective, or incorrect item?
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at Contact@Ravele.shop. Please include your order number and photos of the item and packaging.
If the issue is confirmed, we will offer a replacement, exchange, or refund at no additional cost.
What payment methods do you accept?
Available payment methods are displayed at checkout.
All payments must be completed securely through the payment options shown on our website.
Is my payment information secure?
Yes. Payment information is processed securely through trusted payment providers. Ravele does not store full credit card details on our website.
Do you send order confirmation emails?
Yes. After you place an order, you should receive an order confirmation email at the email address used during checkout.
If you do not receive it, please check your spam, junk, or promotions folder. If you still cannot find it, contact us at Contact@Ravele.shop.
What if my package is lost or delayed?
If your package is delayed or appears to be lost, please contact us at Contact@Ravele.shop with your order number.
We will review the shipment details and help you find a suitable solution.
How long does customer support take to respond?
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, holidays, or periods of high order volume.
Contact Information
Ravele
Website: ravele-2.myshopify.com
Email: Contact@Ravele.shop
Phone: +1 (202)-502-3302
Address: 2336 Loussac Dr, Anchorage, Alaska 99517, United States